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Torrid: Products & Services

Torrid is a store for plus size women. They sell dresses, tops, sweaters, jackets, swim wear, outerwear, Halloween Costumes and more. They also sell bras and panties, and other intimates. They sell shoes, handbags and other accessories. They have their own sizes from 0 to 5. Size 0 is equal to size 12 or large, and size 5 is equal to 30/32 or 5x.

Torrid: Company Background

Torrid was first opened in April of 2001 with the first store at Brea Mall in Brea, California. They are owned by Hot Topic. They now own over 170 stores. Torrid's product mix is approximately 50% private label, and 50% external brands like Dickies Girl, Tripp, Freestyle Revolution, and Z. Cavaricci. Torrid uses both professional and amateur plus-size models in its advertising circulars and online catalog images.

Torrid: Customer Feedback & Reviews

There are mixed reviews for Torrid. Some people are unhappy with delivery, return policy and pricing. One customer said, "I love Torrid, but I think the shipping is too expensive.".

Other customers are really happy with the prices, styles, quality and delivery. One customer said, "I just love Torrid. There clothes are so nice and fit is very comfy. They have the latest styles and sales are great.".

Torrid: Business Credibility & Trustworthiness

Torrid is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB rates Torrid as an F. They have had one complaint in the past 3 years and one complaint in the past 12 months. The complaint is closed. The complaint was regarding billing and collection issues. The BBB opened the file with Torrid in 2012.

Torrid: Website Popularity & Google Ranking

Alexa traffic ranker shows Torrid ranks 25,241 globally and 4,799 in the United States. They have a reputation of 1,609 sites linking in. Visitors spend an average of six minutes per day on the site with 31 second page views. Mostly females ages 25-34 visit this site. Users received some college and view this site from home.

Google PageRank gives Torrid a rating of 4 out of a possible 10 points.

Torrid: Social Media Presence

Torrid has a Facebook page with 229,467 likes. They showcase their merchandise on this page and occasionally offer discounts on this page. Torrid has a Twitter with 17,420 followers. They update this page often. They have a Pinterest page. They have a YouTube page with 1,941 subscribers. They offer videos that showcase their merchandise.

Torrid: Website Security & Safety

Torrid collects personal information for business purposes. They may occasionally share personal information with third party companies. Please see the privacy policy for more information.

Torrid uses SSL (Secure Socket Layer) technology to ensure personal information is encrypted before it is transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Torrid: Pricing & Packages

Torrid is priced competitively for the items that they sell. When comparing Torrid to other brand name stores that sell the same kind of merchandise, Torrid was less expensive than some other store, and they were more expensive than some other stores. Overall, I would say that Torrid is priced averagely.

Torrid: Shipping Rates & Policies

Torrid offers Standard Flat Rate Shipping for $8. (This excludes Alaska and Hawaii). They also use 2-3 Day Shipping, Overnight Shipping, Puerto Rico Shipping, International Shipping and APO/FPO Shipping. All shipping charges are dependant upon cost of items, shipping address and shipping method chosen. Shipping is calculated at the time of check out.

Torrid: Payment Methods Accepted

Torrid accepts payments via credit card (Visa, MasterCard, American Express, Discover and Torrid Credit Card), PayPal, ATM Debit Cards with the Visa or MasterCard logo, gift card, cashiers check, money order or store credit. You may also pay with cash if you purchase the merchandise in store. All items must be paid in full at the time of purchase.

Torrid: Returns, Refunds & Exchange Policy

Torrid takes returns or exchanges for up to 60 days of the purchase. You can return items at the store or by mail. Return shipping costs are the responsibility of the customer. There are no refunds until the return is processed. Returns take about 2-4 weeks to process. Sales are final on all clearance items.

Torrid: Product images & screenshots
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